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Frequently Asked Questions

Q: Are you new?
A:
No, we began delivering to the Twin Cities in February, 2006.

Q: How can you afford to deliver for just $2?
A:
Our relationships with area wholesalers and suppliers enable us to buy groceries fresh every morning. Not storing groceries keeps our costs low and we pass the savings on to you.

Q: Where do your groceries come from?
A:
Our groceries come from the best food suppliers in Minnesota who supply us with the freshest, highest quality perishable and non-perishable products available.

Q: Will you deliver to my business or office?
A:
Yes, we even have a special aisle called "One-Stop Shopping for Businesses & Offices." Plus, unlike our competitors, we charge the same $2 fee whether it's a home or business delivery.

Q: How do I return or exchange an item?
A:
We provide a 100% Satisfaction Guarantee on every item you purchase from Gopher Delivery. If you are not satisfied with your purchase, simply contact us at CustomerService@gophergrocery.com for a replacement or store credit.

Q: Do you make substitutions?
A:
Yes, from time to time an item you ordered may be out of stock. When this happens, we will either substitute it with a similar item or refund your credit card for the full amount.

Q: What happens if you're late?
A:
We have a 98% on-time record, but if we are going to be a few minutes late, we'll call you and arrange a new time if necessary.

Q: What happens if I'm not home when you deliver?
A:
This rarely happens, but you can understand the time and cost of delivering your groceries not once, but twice. If you are able to arrange a new time with the driver, we will charge you $10 to re-deliver your order that same night. We will charge you a $15 re-delivery fee if we have to store your groceries overnight.

Q: How do I cancel or change an order?
A:
If you need to cancel or change an order, simply contact Customer Service before the ordering deadline. There is no charge for canceling or changing your order.

Q: Can I add items to my order?
A:
Yes, itís easy to add products to your order! Simply start shopping as usual, and at checkout, click the Add Items to Order button that will appear if you have a pending order. There is no charge for adding products to your order.

Q: Do you accept EBT or coupons?
A:
Unfortunately, we do not. The administrative cost of handling EBT or coupons would force us to raise our delivery fee.

Q: Do you accept tips?
A:
Tipping is completely optional, but always appreciated.



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